Three Point Turn

Customer Experience

Reach more customers & increase clients' lifetime value with customer-facing portals.

Businesses that scale rapidly often suffer from bad reviews as a result of customer
service being low on their priority list.

Get in front of this challenge by offering modern self-service customer portals, and
case management tools for your team. Dynamics 365 Customer service will also key you into actionable insights, so you can reduce operational costs, and have a 360 degree view of your customer journeys.

OFFER
Customer Service Portals
Let Customers Help Themeselves

Self-service portals such as chatbots let customers find answers quickly

Interact with Customers on Their Preferred Platform

Chat via SMS, WhatsApp, Facebook Chat, and more all from one place

Help Agents get Answers Faster

Agents can receive AI-powered suggestions to resolve issues based on similar past situations

Act on Customer Feedback

Consolidate and form customer feedback into company goals.

Stay Informed about Trends

Built-in AI can queue you into trends and opportunities

We will implement Dynamics 365 Customer Service for You

Three Point Turn has over a decade of experience in modernizing business’ customer relationship management systems with Microsoft tools.

Our expert team of Microsoft Dynamics developers will help you realize the strength of Microsoft’s tools, while maximizing your business’ ability to reach new clients and close deals. We can safely migrate your data to your final Dynamics 365 Customer Service solution.

What Dynamics 365 Customer Service Offers
Help Your Customers Help Themselves
Virtual Representatives to Direct Customers

Customers prefer finding solutions to their queries independently. Virtual self-service agents on your website, such as chatbot, are a modern approach to quickly resolving customer issues.

Omnichannel Customer Conversations

Whether customers use WhatsApp, Facebook Chat, or SMS (and more) to contact your team, Dynamics 365 Customer Service's chat portal supports omnichannel communications, so your agents can be anywhere at once.

Follow Your Customer Cases

Keep organized of customer chat logs and support interaction history, so you give a personal approach to a customer's needs every time. Make their experience with you feel special.

Chatbots & other customer service tools
Empower Your Customer Service Agents
Help Your Agents Find Answers Faster

Built-in AI can suggest in-context solutions from similar previous customer cases, so your agents are constantly equipped for any scenario.

Switch Effortlessly Between Tasks

Juggling multiple cases and screens at one time can quickly become overwhelming. Dynamics 365's Customer Service dashboards feature state-of-the-art user interfaces to make your workforce's jobs manageable. Invest in modern tools to provide your customers with rapid service.

Listen to Your Customers

Dynamics 365 Customer Service makes it easy to consolidate customer feedback and experience into a list of goals. Show your customers that you care, and ensure you never fall behind on customer expectations.

Engage with Experts on Microsoft's Platforms

A built-in communications platforms make it easy for service agents to find and speak to experts on specific cases.

Maximize Your Organizational Agility
Integrate with Your Existing Apps

Built-in real-time translation and sentiment analysis gives your agents a clear idea of what each customer wants, so each case has a positive resolution.

Measure and Improve Your Success

Receive live charts for visibility into how much each agent and support topics are affecting operational KPIs.

Track Customer Searches

Gain insights into what questions your customers and agents are asking. This will help you maintain a comprehensive knowledge base for your agents to refer to. Keep your agents up to date and on the same page by minimizing ambiquity.

Solve Customer Problems Proactively
Detect Device Issues Instantly

IoT technology lets your team know when your customer is encountering an issue - perhaps even before they notice it. Make your company's reputation shine through delivering lightning-quick support.

Indicate the Issue to Agents

Embedded alerts in the agent dashboard can indicate the specific customer issue to your team, so no time is lost in closing customer support cases.

Monitor the Health of Devices

Remotely monitor live data on the health of the devices in customers' hands. Be there to support a customer before they even call you.

Optimize customer service with actionable insights
Keep track of communications across different platforms
Scale Rapidly with Best-in-Practice Tools
Tools Tailored to You

Once our team of experts understands your unique business needs, we will present a technology strategy that will support the growth of your business.

Implementation

We are fluent in everything Microsoft Dynamics 365 has to offer. From quote to cash, we will set up your workspace to match your strategy perfectly, so we can get it right for you the first time.

Updates and Upgrades

Goals and needs change as your business grows. Our team of experts have years of experience in re-organizing existing technologies to suit current and future needs of your company in a scalable way.

Training and Support

We welcome training and support requests for projects, so you can know the solution that you ordered inside out. Additionally, we offer several specialized ongoing support packages.

Power BI Dashboard Setup
Always keep a visual pulse on your company’s data in all areas. We will connect PowerBI to your existing database.
Automated Financials Setup
Perfect for organization that want the optimal financial setup for Dynamics 365 Business Central and/or PowerBI.
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